NU 2026 Conference Test: Ethics, Culture, and Governance: Building Trust in Your Credit Union

Thursday, June 18, 2026

Ethics, Culture, and Governance: Building Trust in Your Credit Union
Megan Rangen, CPA, Crowe LLP
Stephanie White, CPA, Crowe LLP

Ethics, culture, and governance are foundational to building and maintaining trust in a credit union, guiding how decisions are made and how members are treated. A strong ethical culture promotes transparency, accountability, and member-first values, while effective governance ensures oversight, compliance, and long-term stability. Together, these elements reinforce confidence among members, employees, and regulators, strengthening the credit union’s reputation and sustainability.

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Question 1: *

Trust is shaped by leadership behavior, communication, culture, and governance oversight.

Question 2: *

Governance failures usually happen suddenly and without warning signs.

Question 3: *

Employees notice what leadership tolerates more quickly than they read policies.

Question 4: *

Healthy organizations encourage respectful disagreement and challenge.

Question 5: *

Committees need to become AI experts in order to oversee AI risk effectively.

Question 6: *

Controls often weaken gradually before a visible failure occurs.

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